Privacy Policy

1. Introduction

NewVillage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

When you register as a member or volunteer, we collect:

• Name, email address, phone number, and mailing address
• Emergency contact information
• Date of birth (for age verification)
• Payment information (processed securely through our payment provider)
• Profile photo (optional)
• Service preferences and availability

Usage Information

We automatically collect certain information when you use our platform, including IP address, browser type, device information, and pages visited.

3. How We Use Your Information

We use your information to:

• Provide and manage our services
• Match members with volunteers for service requests
• Process payments and donations
• Send service confirmations and reminders
• Communicate about events and community updates
• Improve our platform and services
• Comply with legal obligations

4. Information Sharing

We share your information only in the following circumstances:

• With volunteers: When you request a service, relevant contact information is shared with assigned volunteers
• With service providers: We use trusted third parties for payment processing, email delivery, and background checks
• Member directory: Basic profile information may be visible to other members (you control what's shared)
• Legal requirements: When required by law or to protect rights and safety

We never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. Payment information is processed through PCI-compliant payment processors and is never stored on our servers.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of marketing communications
• Control your profile visibility in the member directory
• Request a copy of your data

7. Cookies and Tracking

We use essential cookies to maintain your login session and remember your preferences. We do not use tracking cookies for advertising purposes. You can control cookie settings through your browser.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes (such as resolving disputes).

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: